Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern All About Face relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘All About Face’ or ‘aaf’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

Acceptance of Terms

When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this agreement, as they may contain further terms and conditions that apply to you.

It is your responsibility to make sure that your order contains acceptable and approved items for import into the destination/delivery. The buyers solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that they will not hold All About Face Malaysia/Singapore liable for such packages, for whatever reason being unable to be delivered to their destination.

Your Conduct and Use Limitation

You shall not carry out any act or omission or procure any act or omission which would: (a) disrupt, impair or interfere with, alter or modify this website or its software; (b) act in a way that affects or reflects negatively on us or anyone else; (c) collect or attempt to collect any information from others including, without limitation, personally identifiable information, without such party's prior consent; (d) engage in any activities in such a manner as to expose All About Face or any third party to liability or adversely affecting the name, reputation or business of us or any such third party; (e) commit a crime or in the course of committing a crime or for an unlawful purpose to do any act that may damage the network or systems or cause the quality of All About Face to be impaired; (f) violating or attempting to violate the security of the website; (g) Cause any illegal, offensive, defamatory material to be placed on or associated with this website; (g) b in breach of any copyright, trade mark, privacy, confidence, or any other third party right; (h) cause any inconvenience to All About Face, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam'). NOTE: Violations of system or network security may result in civil or criminal liability.

Back Orders

Occasionally, one of the products you have ordered may be out of stock. If this happens, you will always be emailed with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.

Changes to Products

All About Face may make changes to any products offered at All About Face Malaysia/Singapore website, or to the applicable prices for any such products, at any time, without notice. The information provided at All About Face with respect to products may be out of date and All About Face makes no commitment to update the information provided at All About Face with respect to such products.

Changes to the All About Face Terms of Use

Please check our Terms of Use periodically for changes as we reserve the right to change the terms and conditions of sale at anytime.

Colours

Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product. All drawings, photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any web site. 

Currency

We currently only accept Ringgit Malaysia and Singapore Dollar and shall accept RM as the official currency for all calculations.

Damage or Declared Goods

Appointed courier services will only cover the actual goods value if the package is damaged by the shipping agent during the transporting of your goods. (We would not be held responsible if you've requested for us to change the invoice value).

You are required to make a report to us on damaged item(s) in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.

Delivery

• We shall endeavour to deliver your order within 1 - 7 working days upon successful payment confirmation unless otherwise specified. You should be able to receive your order within 3-10 working days (excluding Saturday, Sunday or Public Holiday) after shipment date, depending on the shipping courier chosen.
• All About Face is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature.
• All About Face reserve the rights not to release the delivery in the absence of the authorized receiver. All About Face is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, All About Face will not be liable for any loss caused to you by late or delayed delivery.
• In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by All About Face and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of All About Face. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, All About Face takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Guarantee

Every effort is made to ensure your satisfaction at All About Face. If you are not happy with our service or product, please contact us and we will do our best to sort out the problem.

Indemnification

You agree to defend, indemnify and hold harmless All About Face and its affiliates from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site.

Indemnity

In the event that you breach any of these terms, you will indemnify and keep indemnified All About Face, its subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these terms and conditions.

Laws

To the extent permitted by law, all sales at All About Face are governed by Malaysia law, without giving effect to its conflict of law provisions.

Limitation of Liability

All About Face is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use or the inability to use, the products on this site. This include but is not limited to the loss of data or loss of profit, even if All About Face was advised of the possibility of such damages.

Linked sites

All About Face may contain links to other Internet sites ("linked sites"). All About Face does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided merely for your convenience. You are solely responsible for understanding any terms and conditions that may apply when you visit or place orders with the linked sites.

Making A Purchase

You are never under any obligation to purchase anything at the online shop, so feel free to browse the products on sale. If you decide that you would like to purchase a product, you can do so easily! Simply click on any products that you wish to buy and put them into the shopping cart. After you have finished with your selection, click on Checkout and you will be asked for a few details before we proceed to satisfy your order. It's as simple as that!

Miscellaneous

(1) If any of the aforementioned terms are held to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable terms will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms shall continue in effect;

(2) All About Face failure to insist on or enforce strict performance of these terms shall not be construed as a waiver by All About Face of any provision or any right it has to enforce these terms, nor shall any course of conduct between All About Face and you or any other party be deemed to modify any provision of these terms.

Missing Item

You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.

Modification

All About Face reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to All About Face, or to any portion of All About Face, for any reason whatsoever; and (2) to interrupt the operation of All About Face, or any portion of All About Face, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Non-acceptance of Order

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

• The product that you have ordered is unavailable in stock
• Our inability to obtain authorization for your payment
• The identification of a pricing or product description error